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Getting Started

Welcome to the ED Partners Africa Helpdesk! This guide will help you get started with accessing and using our support portal effectively.

What is the ED Partners Africa Helpdesk?​

The ED Partners Africa Helpdesk is your central hub for:

  • Technical Support - Get help with software, hardware, and system issues
  • General Inquiries - Ask questions about processes, procedures, and policies
  • Request Services - Submit requests for new access, equipment, or resources
  • Track Progress - Monitor the status of all your support requests

Quick Start Guide​

1. Access the Portal​

Visit https://helpdesk.edpartnersafrica.com in your web browser

2. Sign In to Your Account​

  • New users: Contact your administrator for account creation
  • Existing users: Use your email and password to sign in
  • Forgot password? Use the password recovery option

3. Submit Your First Ticket​

  1. Click "Open a New Ticket"
  2. Choose the appropriate Help Topic
  3. Fill in all required details
  4. Attach supporting files if needed
  5. Submit your request

4. Track Your Tickets​

  • View all your tickets from the main dashboard
  • Check status updates and responses
  • Reply to tickets when more information is needed

Key Features​

🎫 Ticket Management​

  • Create detailed support requests
  • Track ticket status in real-time
  • Communicate directly with support agents
  • View complete ticket history

📁 File Attachments​

  • Upload screenshots, documents, and evidence
  • Support for multiple file formats
  • Secure file sharing with support team

📱 Multi-Device Access​

  • Access from desktop, tablet, or mobile
  • Responsive design works on all screen sizes
  • Get email notifications for updates

🔒 Secure Communication​

  • Encrypted data transmission
  • Secure user authentication
  • Private ticket conversations

Account Types​

Client Accounts​

  • Submit and manage support tickets
  • View ticket history and status
  • Upload files and evidence
  • Receive email notifications

Staff Accounts​

  • All client features plus:
  • Respond to tickets
  • Access administrative functions
  • Generate reports
  • Manage user accounts (admin only)

Getting Help​

If you need assistance with the helpdesk system itself:

  1. Check this Documentation - Most common questions are covered here
  2. Contact Your Administrator - For account-related issues
  3. Submit a Ticket - Report bugs or suggest improvements
  4. Email Support - For urgent system issues

Next Steps​

Now that you understand the basics, explore these guides:

System Requirements​

Supported Browsers​

  • Chrome 90+ (Recommended)
  • Firefox 88+
  • Safari 14+
  • Edge 90+

Internet Connection​

  • Stable internet connection required
  • Minimum 1 Mbps for basic functionality
  • Higher speeds recommended for file uploads

File Upload Limits​

  • Maximum file size: 5MB per file
  • Supported formats: .jpg, .png, .pdf, .docx, .xlsx, .txt
  • Multiple files can be attached to each ticket

Ready to get started? Create your first ticket or learn about account management.