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Getting Started

Welcome to the ED Partners Africa Helpdesk client guide. This comprehensive documentation will help you navigate and use the helpdesk system effectively.

Helpdesk Homepage

What You'll Learn​

This guide covers everything you need to know as a client:

  • 🏗️ Account Registration - How to request and set up your helpdesk account
  • 🔐 Logging In - Access your helpdesk account securely
  • 🔑 Password Recovery - Reset your password if you forget it
  • 🎫 Creating Tickets - Submit support requests efficiently
  • 💬 Managing Tickets - Reply to and track your support requests
  • 📎 Uploading Evidence - Attach screenshots, documents, and files
  • 📊 Checking Status - Monitor your ticket progress

Helpdesk URL​

The ED Partners Africa Helpdesk is available at: https://helpdesk.edpartnersafrica.com

Getting Help​

If you encounter any issues while following this guide, you can:

  • Contact support at: helpdesk@edpartnersafrica.com
  • Call our support line during business hours
  • Use the helpdesk system to submit a support ticket

Let's get started with setting up your account!